Microsoft apologises to 2.7 million customers; admits to billing error, offers refund

Microsoft is offering refunds to eligible US subscribers of its Microsoft 365 service following allegations of misleading pricing for AI-enhanced plans. This move comes after Australian regulators sued the company for allegedly hiding a cheaper, non-AI option. Customers who renew after November 30, 2024, and switch to the Classic plan by December 31, 2025, will receive the price difference back, reflecting a commitment to clearer communication.